Service Nominee

Sales Tax Rate Map
Minnesota Department of Revenue

The Minnesota Department of Revenue’s Sales Tax Rate Map is an interactive tool that helps our customers find and calculate the state and local general sales and use tax rate for any location in Minnesota. The Minnesota Department of Revenue’s Sales Tax Rate Map is an interactive tool that helps our customers find and calculate the state and local general sales and use tax rate for any location in Minnesota. Prior to the map, customers used our Sales Tax Rate Calculator. The calculator requires customers to enter a 9-digit ZIP code to get an accurate tax rate. We learned that most customers do not know the 9-digit ZIP code of an address because they frequently called us about it.

Our customers desired an easier tool. Our answer was an interactive map. The map does not require our customers to know or enter a 9-digit ZIP code to provide an accurate tax rate. Customers can see a map of the state, showing all 87 counties and their tax rates.
Customers can find and calculate local sales and use tax rates for any Minnesota location by entering an address into the search box or clicking on their desired location on the map.
Customers can also:
• Zoom in and out
• Change between street and satellite views
• Download results for recordkeeping

We performed a beta test in April and May of 2018. During this period, we released the map to users to get feedback about its features and usability. We asked users to complete a survey after viewing and using the map. We received 232 responses. Respondents worked in a variety of industries, including professional services, manufacturing, contractor, government, retail trade, and health care. About 41% of respondents use our Sales Tax Rate Calculator once or twice a week.
More than 90% of respondents found it easy to:
• Navigate the map
• Read the tax rates on the map
• Enter the address in the search box
• Use auto-fill when typing in an address
• Read tax rates in the pop-up box
• Change the map background
In addition, the survey told us:
• About 75% of respondents liked that they did not need a 9-digit ZIP code to lookup an accurate tax rate• About 74% of respondents liked seeing the location and taxing areas on a map
Common responses received were that the map was “much easier” and “faster” to use than the Sales Tax Rate Calculator.
After testing, we made improvements to make it easier for our customers, including:
• Adding a pin on the map to verify the location of the address searched
• Allowing the map to show previous quarterly periods
• Displaying the results quicker
• Designing a more intuitive interface and reactive results panel

After the release of the map in November 2018, we presented it at a Minnesota Society of Certified Public Accountants conference. The feedback was positive with one attendee commenting, “I am so grateful for the tax map!!! It will make my calculations so much easier and the paperwork so much more efficient!”
Since its release in November 2018, the Sales Tax Rate Map has been viewed over 60,000 times, averaging over 200 views per day. Users have completed more than 150,000 searches for different sales tax rates and periods.

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Steering Committee

Alex Hepp, City of Hopkins
Bill Bleckwehl, Cisco
Dave Andrews, DEED
Jay Wyant, Minnesota IT Services
Jim Hall, Ramsey County
Matt Bailey, IBM
Melissa Reeder, League of Minnesota Cities
Nathan Beran, City of New Ulm
Sue Wallace, IT Futures Foundation
Lisa Meredith, Minnesota Counties Computer Cooperative
Justin Kaufman, Minnesota IT Services
Renee Heinbuch, Washington County/MNCITLA
Jerine Rosato, Ramsey County
David Berthiaume, Minnesota IT Services
Cory Tramm, Sourcewell Tech 

Content Committee

Tomas Alvarez, Federal Reserve
Tom Ammons, MN.IT – Central
Dave Andrews, MN State Services for the Blind
Susan Bousquet, MN.IT – DOT
Robert Granvin, Metro State
Alex Hepp, City of Hopkins
Shawntan Howell, Ramsey County
Jenny Johnson, Metropolitan Council
Millicent Kasal, MN.IT – Central
Ping Li, MN.IT – MMB
Chibuzor Nnaji, MN.IT – DHS
Mehrdad Shabestari, MN.IT – Central