Sensational Service Strategies for Internal and External Customers

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SPEAKER(S):
Kit Welchlin

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As public servants, government employees have a mission to provide critical services, both internally and externally. Yet, research shows that we never hear from 96% of the people that are unhappy with us, or our organization, or our service. Do you really know how you’re doing? In this session, learn practical strategies on how to improve customer service and how to handle difficult internal and external customers.

About GTS Educational Events

Established in 1976, GTS Educational Events (GTS) is an independent nonprofit organization that designs, convenes and manages educational programs, and provides coordination and administrative services for public and civic sector organizations. Our goal is to help individuals and organizations build knowledge, drive innovation and improve outcomes.

Steering Committee

Alex Hepp, City of Hopkins
Bill Bleckwehl, Cisco
Dave Andrews, DEED
Jay Wyant, Minnesota IT Services
Jim Hall, Ramsey County
Matt Bailey, IBM
Melissa Reeder, League of Minnesota Cities
Nathan Beran, City of New Ulm
Sue Wallace, IT Futures Foundation
Lisa Meredith, Minnesota Counties Computer Cooperative
Justin Kaufman, Minnesota IT Services
Renee Heinbuch, Washington County/MNCITLA
Jerine Rosato, Ramsey County
David Berthiaume, Minnesota IT Services
Cory Tramm, Sourcewell Tech 

Content Committee

Coming soon!