Sensational Service Strategies for Internal and External Customers

DATE:
Wednesday, December 11

TIME:
11:00 am – 12:00 pm

SESSION TRACK:
Got GaaS?

SPEAKER(S):
Kit Welchlin
Certified Speaking Professional, Welchlin Keynote Presentations

Think back to a poor customer service experience you had lately. What were your negative thoughts, feelings, reactions, and decisions, based on that awful experience? Why would it be any different for your customer or internal client if you let them down? Our clients and customers and how we serve them is not only our lifeline but our bottom line. Knowing what your customers want and giving it to them is key to long term success.

Learning Objectives

  1. Learn how to identify and improve your points of encounter
  2. Uncover strategies to gain and maintain positive customer relations
  3. Hear the do’s and don’ts of professional customer service on the phone

About GTS Educational Events

If you are a nonprofit or public sector group looking to create a conference, workshop or educational event with impact, look to GTS. We believe educational events are successful when participants learn and grow and then return to their organizations and communities to make them stronger. We look forward to continuing our work with the broad spectrum of organizations striving to make a difference for the people and communities they serve.

Steering Committee

Alex Hepp, City of Hopkins
Bill Bleckwehl, Cisco
Dave Andrews, DEED
Jay Wyant, Minnesota IT Services
Jim Hall, Ramsey County
Matt Bailey, IBM
Melissa Reeder, League of Minnesota Cities
Nathan Beran, City of New Ulm
Sue Wallace, IT Futures Foundation
Lisa Meredith, Minnesota Counties Computer Cooperative
Justin Kaufman, Minnesota IT Services
Renee Heinbuch, Washington County/MNCITLA
Jerine Rosato, Ramsey County
David Berthiaume, Minnesota IT Services
Cory Tramm, Sourcewell Tech 

Content Committee

Tomas Alvarez, Federal Reserve
Tom Ammons, MN.IT – Central
Dave Andrews, MN State Services for the Blind
Susan Bousquet, MN.IT – DOT
Robert Granvin, Metro State
Alex Hepp, City of Hopkins
Shawntan Howell, Ramsey County
Jenny Johnson, Metropolitan Council
Millicent Kasal, MN.IT – Central
Ping Li, MN.IT – MMB
Chibuzor Nnaji, MN.IT – DHS
Mehrdad Shabestari, MN.IT – Central