Tales from the Trenches: City and County IT Leaders Take On a Challenging Year

Melissa Kraft, Elizabeth Lo, Kathy Fraser & Melissa Reeder

All politics (and disasters) are local. From a global pandemic to cyber-attacks to increased public demand for digital government services and everything in between, local government IT is on the front lines and in the spotlight. Hear how leaders from both big and small cities and counties stepped into that spotlight and used innovation, collaboration, and a dedication to service to shine. You will leave this session better informed and inspired to take on your next challenge!

About Melissa Kraft: Melissa is the Chief Information Officer at Dallas County, the eighth largest County in the United States, she oversees the Information Technology (IT) systems for approximately 6,800 County employees and the electronic records for over 2.6 million residents. Prior to coming to Dallas County, she was the Chief Technology Officer at City of Denton, a full-service city which includes; electric, water, solid waste and an airport. At City of Denton, Kraft led the technology and infrastructure transformation, including a data center upgrade and consolidation, a data academy, 311 feasibility study, a consolidated 911 dispatch center with Town of Little Elm, public Wi-Fi, an open data portal and assisted in launching the city’s first co-working space for technology startups. She has dedicated her career to public service, serving the United States Army for almost 9 years to include directing the network operations center in Baghdad, Iraq. About Elizabeth Lo: Elizabeth is the IT Director for Bedford County, VA. She has worked with and for local and state government for 20 years in information technology. She is responsible for the enterprise technology infrastructure, telecommunications, services, and application in support of the Bedford County mission. She is an active member of NACo and member of the IT Standing Committee, GIS Subcommittee IT Advisory Council, and Resilient Counties Advisory Board formerly for Hennepin County, MN and now Bedford County, VA. Kathy Fraser: Kathy is a technology leader with over 18 years of IT experience leading and directing teams and technology initiatives across broad disciplines, including software development, data management, and product management within the private and public sectors. She is a trained ICF professional coach. Her passion is developing employees and helping organizations harness the power of technology to deliver business value. Melissa Reeder: Melissa serves as the Chief Information Officer at the League of Minnesota Cities. As CIO she oversees the League’s technology and ensures cities throughout Minnesota use technology to serve communities, strengthen public safety, and control loss. Mel seeks collaborative solutions between the public and private sectors and is intentional on building relationships with inclusion. Prior to joining the League, she served in technology leadership roles in the private sector, as well as municipal and county government.
Wed 1:45 pm - 2:45 pm
Workforce & Professional Development