This blog is a repost from

COMMENTARY: Transparency, accountability and collaboration with vendors can help agencies reduce the risks associated with third-party contracting.

Having just started a new job as chief technology officer at a well-run large county, it did not take the new CTO long to realize that one cloud service provider was not performing as expected. Once it became clear the business relationship was deteriorating, it was time for the county to find a new vendor. Identifying a new and more suitable cloud vendor was the easy part, but getting the former vendor to migrate all the county’s data became a monumental hurdle. The vendor said there was no problem returning the data but warned it would be unrecognizable and would cost over $2 million to convert it into a usable format. How could this be?

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