AI For Citizens: Design Customer Service that Delights (IBM Sponsored Session)
Meet the innovative State of Minnesota team that partnered with IBM to create a seamless citizen experience utilizing advanced analytics and AI. Learn how to build an IBM Watson Assistant virtual agent that understands natural-language input and uses machine learning to respond to users in a way that simulates a conversation between humans. Watson Assistant lets you build conversational interfaces into any application, device, or channel that can interact with your back-end systems based on the user's intent and additional information. For example, answer questions, open tickets, update account information, or submit applications.