Human-centered Design for Inclusive and Empathetic Resident Services
Gorham Palmer, IBM
Human centered design offers a powerful mechanism to bring an outside-in perspective that builds alignment while accelerating progress toward meaningful outcomes. Engage in an interactive discussion about how these practices can not only help envision a future state desirable to your residents, but how they can be used to build on successful practices and capabilities in place today that are essential for demonstrating rapid results. We explore keys that make Enterprise Design Thinking successful, provide examples of the framework in action, and work with participants to develop their own ideas around key priorities for human-centered design. Participants will leave with pathways to continue their journey applying this framework to solve complex problems that will provide the foundation for more equitable, inclusive, and empathetic government services.