Leadership Development

Since our inception, Public Technology Institute (PTI) has placed our focus on raising the profile of today’s IT professional, ensuring that IT has a seat at the table when it comes to decisions, and helping to build/strengthen the professional/leadership/management skills of IT professionals. With a focus on navigating the emerging trends that will impact government IT and service delivery, PTI has created a collaborative leadership development environment that rewards sharing solutions and identifying leading practices together. In IT roles that often leave leaders feeling like they’re on an island, PTI also provides opportunities to make valuable professional connections.

We make this possible through the following:

Certified Government Chief Information Officer (CGCIO™)

A 12-month course for public sector CIOs, IT executives and practitioners that addresses the technology leadership and management challenges impacting the local government IT community. Presented with Rutgers University Center for Government Services.

Certified Government Digital Services Professional (CGDSP)

A self-paced, online course for today’s government web manager who is transforming from serving as a technical resource to becoming a professional digital communications manager. Presented with Rutgers University Center for Government Services.

CGCIO
Graduates

Learning and growth is something that never ends. For CGCIO graduates, we have developed programming geared to their ongoing growth and development as leaders.

Certified Government Chief Information Officer (CGCIO™) Program

Addressing the technology leadership and management challenges impacting the local government IT community

Quickstart

      • All classes are presented virtually
      • 2024-2025 program kicks off June 2024
      • Three full-day mandatory classes, one at the start of the program (virtual), one midpoint (hybrid) and one the conclusion (virtual) of the course
      • 9 monthly virtual class discussions, each 2 hours in length
      • Monthly assignments
      • Online, self-paced coursework

Program Description

Public sector CIOs and IT directors are facing increasing challenges and responsibilities in the era of new governance. As the lines between traditional functional services and departments begin to blur, the IT leadership is charged with:

      • Managing the constantly expanding role for IT within your government
      • Protecting your government against ever-increasing security threats
      • Keeping up with the feverish pace of new technology.

The PTI/Rutgers University Center for Government Services CGCIO™ Certification Program is a 12-month course that lays the foundation for assessing and addressing some of the most critical issues facing IT leadership in the public sector.

The purpose of this program is to equip leaders with the requisite tools to manage and improve their organizational technology assets. During the course of the program, we will address these major topics:

      • The Future CIO Leader
      • Artificial Intelligence and Local Government
      • Emerging Technologies and Leading Practices
      • Organizational Assessment and Effectiveness
      • Network Security, Managing Risk, Planning for Emergencies
      • Human Resources and Citizen Facing Technologies
      • Leadership Styles and Profiles; Communicating for Results; Digital Ethics
      • Managing Change
      • Time Management
      • Emotional Intelligence
      • Big, Open, and Visualized Data
      • Capstone Presentations and Graduation

Each broad topic will examine specific local government issues and draw on participant experience to provide both theoretical and practical applied knowledge to the challenges. Case studies, exercises, and guest speakers will be included.

Students are also provided with access to an online education platform that provides students with self-paced coursework in three areas: Emotional intelligence, IT skills, and working in a team.

Instructional Institution

In 2008 PTI launched its CGCIO program in partnership with Rutgers University Center for Government Services. At this time, we worked with similar programs at UNC School of Government and Florida Institute of Government at Florida State University to create a consortium to develop and maintain consistent requirements and courses. PTI serves as the consortium coordinator.

Prerequisites/Eligibility

In order to participate in the program, PTI requires the following five* requisites for the CIO Certification Program:
1. Minimum 7 Years of private or public managerial experience in the technology field, at least three years of technology management.*
2. Minimum 4-year degree from an accredited institution of higher learning.*
3. Agree by signature to a self-enforced code of ethics.
4. Completion of application stating why the applicant wants to enroll in this program, what he or she brings to the class, and the students’ expectations.
5. Full payment upon acceptance to the program.
*Perspective students may petition the program director for waiver of any of the above requirements. Petitions may include a rationale for the request of waiver.

Please note that you do not need to be a CIO to apply.

Faculty

Program Leader

Program Leader

Dr. Alan Shark, Executive Director, PTI

Adjunct Faculty

Adjunct Faculty

Adam Frumkin, CIO, Franklin County, Ohio Data Center

Darryl Polk, CTO, Riverside County, California

Bill Hunter, Director of Technology, Roanoke County, Virginia

Barry Condrey, Condrey LLC and retired CIO, Chesterfield County, Virginia

Tuition

Members of PTI, MISAC, CCISDA, GMIS, CGAIT, League of Minnesota Cities: $3,700
All others: $4,200
Tuition is non-refundable.

Course Materials

Required reading: Students are required to purchase these two books which will be used throughout the program:

CIO Leadership for Cities and Counties: Emerging Trends and Practices. We will be using this book throughout the program. This book is available from Amazon.

Seven Trends that will Transform Government Through Technology. This book is available from Amazon.

Recertification

Certification is granted for a period of three years from the date of graduation. Graduates are expected to be recertified every three years by participating in a variety of activities, including, but not limited to, participating in education events – such as attending webinars, national and state professional conferences – writing articles, mentoring staff, etc.

Ethics Policy

Upon graduation, all students will be required to sign a non-binding Digital Ethics Policy.

Interested in taking the next step?

Certified Government Digital Services Professional (CGDSP) Certification Program

Growing as a Digital Services Leader

Digital service delivery has grown both in importance and significance. It is now rated among the top 5 areas of importance and focus for public sector organizations, according to recent surveys from national organizations.

Managing a government’s digital service delivery has become more complex as expectations increase and more sophisticated users, whether residents or other departments, are utilizing your organization’s digital services.

Add to these complexities the increase in the variety of today’s digital platforms, the competition for internal resources and for many in public sector organizations, the challenge to position digital services as a strategic and vital resource that serves the public proves that the need for a leadership program for digital services professionals has never been greater, or more timely.

The CGDSP™ Certification Program is designed to fit in with the busy schedules.

As a digital services professional, you face many challenges:

  • Keeping abreast of compliance rules & regulations
  • Staying on top of the latest technology platforms
  • Meeting the needs of internal customers
  • Responding to the public’s demand for more services
  • Cybersecurity
  • Leadership, Managership, and Followership

Program Overview

Recognizing how busy you are and the time constraints you face, this program is designed to be completely virtual and self-paced. The course is divided into 7 major subject areas that are delivered through a series of short videos and reading materials along with suggested reading materials. Each of the modules will be followed with a short test/quiz. At the conclusion of the program each student will submit a Capstone paper – 10 to 15 pages in length – describing a program or practice that you have implemented, or an organization or web/digital services issue that you have resolved. Finally, each student is required to sign and acknowledge our CGDSP Code of Ethics.

Recertification

All professional certifications require recertification, and the CGDSP program adheres to this professional practice by requiring recertification every three years in order to maintain your certification. No further coursework is required and instead offers numerous ways you can earn contact hours over the three-year period. 

Course Content (First Class Begins March 25)

Module 1: Course Intro
• Defining digital government and services
• Course requirements and expectations
• Syllabus Review

Module 2: Digital Government and Service Delivery:
• Understanding Digital Government
• Digital Service Delivery
• User Experience (UX) Design
• Citizen Participation

Module 3: Technology and Data Management:
• 
Artificial Intelligence
• Web & App Management
• Data Governance
• Metrics and Big Data

Module 4: Governance and Compliance:
• 
Management and Governance
• Compliance and Contract Management
• Crisis Management

Module 5: Security and Cloud Computing:
• 
Cybersecurity Basics
• Privacy
• Cloud Computing

Module 6: Digital Marketing and E-commerce:
• 
Digital Marketing
• E-commerce and Payment Systems

Module 7: Professional Development:
• Leadership
• Soft Skills (Problem-solving, Critical Thinking, Adaptability, Customer-focus Mindset)
• Ethics

Program Faculty reserve the right to modify the program to adapt to a changing environment.

Lead Faculty

Program Leader

Program Leader

Dr. Alan Shark, DPA

Dr. Alan R. Shark focus has been technology leadership, governance, civic engagement, and emerging technologies in the public sector with an emphasis on artificial intelligence and the public sector. He has taught Technology & Public Administration for over 15 years starting at Rutgers SPAA and currently is associate professor at the Schar School of Policy and Government, George Mason University. He serves as an affiliate faculty member for GMU’s Center for the Advancement of Human Machine Partnership.

In addition to his teaching and research responsibilities, he has served as executive director of the Public Technology Institute (PTI) since 2004. He is co-chair of the Standing Panel on Technology Leadership for NAPA and serves on the executive committee for ASPA’s Science & Technology Interest Group.

He frequently writes about technology and government and has over 10 books that he has either written or edited including the textbook, second edition Technology & Public Management and is the host of the bi-monthly podcast, Sharkbytes.Net.

Among his more recent work, he is the author of the textbook Technology & Public Management, Second edition, 7 Trends That Will Transform Local Governments through Technology, Smarter Cities for a Bright and Sustainable Future, and CIO Leadership for CIO Leadership for Cities and Counties: Emerging Trends and Practices.

His most recent focus has been on technology leadership in the public sector and in particular, artificial intelligence. His interests focus on:

  • Systems for Human AI Collaboration
  • Smart Cities and Data Governance
  • Future of Artificial Intelligence and Public Service
  • Human Centered Design
  • Robotic Process Automation for the Public Sector

Course Delivery

This course will utilize Moodle as its Learning Management System. All course information, policies, syllabus, suggested reading materials, test/quizzes, course instructional videos, etc.

Additional Requirements

Separate and apart from the 7 general areas offered within 7 modules, the program requires each student take 2 additional self-paced online courses that are offered through Percipio (formerly Skillport).

Applicant Prerequisites

An applicant applying to the CGDSP Program should possess the following:

      • Be employed in the public sector for at least three years.
      • Have a track record of administrative or managerial experience in basic web design and communications management.
      • Have exposure to social media and app applications.
      • Have at least a 2-year college degree or equivalent.

The above requirements are necessary to help ensure a robust and meaningful class.

Applicants can still apply if they do not meet or exceed the above requirements by requesting a waiver. (With regard to a college degree: PTI’s experience has been that a student’s overall experience surpasses formal learning.)

A minimum of 6 students are required in order for the program to proceed.

Tuition

NAGW and PTI Member Officials: $2,900
Non-members: $3,400

Tuition is to be paid in full prior to the start of the program.

Recertification

Certification is granted for a period of three years from the date of graduation. Graduates are expected to be recertified every three years by participating in a variety of activities, including, but not limited to, participating in education events – such as attending webinars, national and state professional conferences – writing articles, mentoring staff, etc.

Ethics Policy

Upon graduation, all students will be required to sign a non-binding Digital Ethics Policy.

Enrollment open now.
Program begins with first class March 25, 2024
Interested in taking the next step?

CGCIO Graduates

Learning and Growth Are Continuous Processes

Addressing the ever-changing technology landscape, PTI approaches learning and growth as something that never ends. For CGCIO graduates, understanding the challenges they face, this is especially true. With that in mind, we have developed programming geared to their ongoing growth and development as leaders, to include communications with students regarding resources and trends in leadership development.

Master Class

Graduates are invited to participate in a one-day Master Class, offered in-person and virtually, where graduates and current faculty lead discussions on issues that are impacting local government IT organizations as well as personal and professional leadership growth.

Recertification

Certification is granted for a period of three years from the date of graduation. Graduates are expected to be recertified every three years by participating in a variety of activities, including, but not limited to, participating in education events – such as attending webinars, national and state professional conferences – writing articles, mentoring staff, etc.

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Curious or want to learn more about our certification programs?