This blog is a repost from Written by Behzad Zamanian

Over 70 years ago, The Twilight Zone’s Rod Serling sat in a director’s chair, using his thought-provoking predictions and imaginative work to explore the dangers of blind reliance on machines. Although Serling’s cautionary themes were fictional, his prophecies have manifested in reality. Artificial intelligence is here, and it is crucial to engage in critical thinking regarding the implementation and regulation of AI and machine learning to shape its future impact in a way that aligns with human-centric values within organizations.

Machine learning algorithms and intelligent systems now enable government agencies to analyze vast amounts of information, identify patterns and make informed decisions with exceptional speed and accuracy. In this context, the AI revolution presents opportunities to improve service delivery and optimize operational effectiveness, which we at Washoe County, Nev., defined as IT’s primary technology goals. This means it would be careless to ignore AI as we develop our technology road map.

Government agencies can utilize AI for cost savings, enhanced service delivery, improved public safety and security, fraud detection and prevention, data analytics and regulatory compliance. Most importantly, AI-powered tools can revolutionize citizen services and engagement, which is supposed to be the core of what we do in local government.

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